Medical disclaimer
Hemafund Assistance coordinates services and does not practise medicine.
Last updated: 5 November 2026
Hemafund Assistance provides coordination and administrative services. It does not independently provide diagnosis, medical treatment or laboratory processing unless expressly stated for a specific regulated service. Medical decisions and procedures are the responsibility of qualified, authorised providers.
In an emergency
This website, the case mailbox and our coordinators are not an emergency service, and we do not read messages around the clock. If you or someone else needs urgent medical help, call your local emergency number; in the European Union, that is 112.
No medical advice
Nothing on this website, in our emails or on your case page is medical advice, a diagnosis or a treatment recommendation, and none of it replaces a consultation with a doctor. Our coordinators are not acting as your doctors, and no doctor-patient relationship arises with us.
When a coordinator passes on what a provider has said or explains a process, they are organising your case and not giving a medical opinion. Please take questions about your health to a qualified healthcare professional, and do not delay or stop treatment because of anything you read here.
Who makes medical decisions
Whether an examination, procedure or treatment is suitable for you is decided by you together with qualified, authorised providers. They are responsible for their medical assessments, for informing you and obtaining your consent, and for the services they carry out.
No promise of results
We do not promise any medical result, or that a particular provider, procedure or treatment will be available, suitable or successful for you. Medical procedures carry risks that your provider should explain to you.
Stored biological material
Preservation does not guarantee any future medical application. Storage does not promise future treatment, and we do not assume that any particular material will have a future clinical use. Whether stored material can be used depends on medical, regulatory and scientific conditions which can change, and is for qualified providers and authorities to judge.
General information on this website
Our pages describe services and processes in general terms. They are not advertising for a specific treatment, and they may not reflect every recent development or apply in every country. Availability and rules vary by country and provider.
Questions
For questions about our role or your case, write to office@hemafund.healthcare. Please see also our Terms of service.