Assistance
Healthcare across borders can be difficult to navigate. Finding appropriate specialists, organising documentation, coordinating appointments and managing biological material logistics can involve many independent organisations.
Hemafund Assistance provides administrative and logistical coordination. It does not diagnose, prescribe or provide medical treatment; clinical decisions remain with licensed healthcare professionals.
How we can help
Medical case coordination
Organise requests and help facilitate communication with appropriate healthcare providers.
Specialists and medical facilities
Assist in identifying relevant expertise and arranging contact with suitable clinics and medical organisations.
Biological material logistics
Coordinate collection, packaging documentation and specialised transport where permissible.
Provider and appointment coordination
Support scheduling, documentation and communication with independent healthcare providers. Clinical eligibility and treatment decisions are outside our role.
International patient support
Coordinate practical aspects of cross-border services, communications and documentation.
Ongoing case management
Provide a designated coordination contact and updates throughout agreed service steps.
How Assistance works
- 1
Open a case
Describe your request. The initial enquiry is free.
- 2
Individual review
We review the available information and ask for clarification if needed.
- 3
Proposed plan
Where we can assist, we explain available coordination options, next steps and applicable service charges.
- 4
Coordination
After your agreement, we coordinate selected services with the relevant providers, each responsible for its regulated activities.
- 5
Follow-up
We remain available for case-related updates and additional requests.
A single point of contact
We provide coordination and administrative support only. Hemafund Assistance does not practise medicine, diagnose conditions, prescribe therapies, perform procedures or independently process or store biological material. Each regulated service is provided under the responsibility of the relevant qualified provider.
Questions
Is Hemafund Assistance a medical provider?
No. We provide administrative and logistical coordination only. We do not diagnose, prescribe or provide medical treatment; clinical decisions remain with licensed healthcare professionals.
What does the first enquiry cost?
Opening a case is free and carries no obligation. Where we can assist, we explain the available coordination options, next steps and applicable service charges.
What happens after I open a case?
We review the available information and ask for clarification if needed. Where we can assist, we propose a plan; after your agreement we coordinate the selected services with the relevant providers.
Tell us what you need
Opening a case is free and carries no obligation.